Return & Refund Policy
Last updated: June 18, 2026
1. Standard Products
For standard (non-custom) products, returns and exchanges are accepted within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was sent.
2. Custom / Personalized Products
Custom products (including custom photo cases) are made-to-order and cannot be returned or exchanged unless they arrive defective or damaged. If your custom product has a manufacturing defect, please contact us within 14 days of delivery with photos of the issue, and we will arrange a free replacement or refund.
3. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions: • The item was received within the last 30 days • The item is unused and in its original condition • The item is in its original packaging • You have the order confirmation email or order number
4. How to Initiate a Return
To start a return, please contact our customer support at [email protected] with your order number and reason for return. We will provide you with a return shipping address and instructions within 1–2 business days. Please do not send items back without prior authorization.
5. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Please note that it may take an additional 3–5 business days for the refund to appear on your statement, depending on your bank or payment provider.
6. Exchanges
If you'd like to exchange a standard product for a different model or color, please contact us first. Exchange shipping costs are the responsibility of the customer. We will ship the replacement item once the original item has been received and inspected.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of delivery with your order number and clear photos of the damage. We will send a replacement at no additional cost, or provide a full refund if a replacement is not available.
8. Non-Returnable Items
The following items cannot be returned or exchanged: • Custom / personalized products (unless defective) • Items that have been used or show signs of wear • Items returned after 30 days from delivery • Items without original packaging
Contact Us
If you have any questions about returns or refunds, please reach out: • Email: [email protected] • We typically respond within 1–2 business days