Frequently Asked Questions

Leoozeoo is a shopping service where an AI assistant helps you find the perfect phone case through conversation. Just describe your needs in natural language — e.g. "I want a shockproof iPhone case" or "Looking for a cute case under 1000 yen" — and the AI will recommend the best matches.

You can pay via PayPal. It offers secure and fast online checkout, and you can also use credit or debit cards through PayPal.

After your order is confirmed, delivery typically takes 7-14 business days within Japan. You can track the shipping status on the order details page.

Yes. Within 30 days of receiving your order, you may return or exchange unused, unopened items. Please contact us via the contact form for details.

We carry cases for major models including the iPhone 16/15/14 series, Samsung Galaxy S25/S24 series, and Google Pixel 9/8 series.

Simply type a message like "shockproof case for iPhone 16" in the chat box on the home page. The AI will recommend the most suitable cases based on your needs. The more detail you provide, the more accurate the recommendations.